Urban Group 5 Year Limited Warranty

Urban Group Standard Warranty

As set out in Urban Group’s Terms & Conditions of Trade

Subject to the conditions of warranty set out in Clause 11.1 - the Seller warrants that if any defect in any workmanship manufactured by the Seller becomes apparent and is reported to the Seller within

  • Thirty (30) days for workmanship; or
  • Ninety (90) days for metal products; or
  • Twelve (12) months for aluminium products; and of the date of delivery (time being of the essence) then the Seller will (at the Sellers sole discretion) repair the defect or replace the workmanship.

The conditions applicable to the warranty given by Clause - are:

The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:

  • Failure on the part of the Client to properly maintain any Goods; or
  • Failure on the part of the Client to follow any instructions or guidelines provided by the Seller; or
  • Any use of any Goods otherwise than for any application specified on a quote or order form; or
  • The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
  • Fair wear and tear, any accident or act of God.
  • The paint coatings

The warranty shall cease and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Seller’s consent. In respect of all claims the Seller shall not be liable to compensate the Client for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Clients claim. For Goods not manufactured by the Seller the warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall be under no liability whatsoever except for the express conditions as detailed and stipulated in the manufacturer’s warranty.

Urban Group 5 Year Limited Warranty

Urban Group guarantee all workmanship and powder coating of extruded aluminium products 5 years from date of purchase, to the original customer.

Urban Group guarantee to repair or replace parts with any product defect due to faulty workmanship and powder coating film integrity on extruded aluminium gate and fence products, when fabricated and powder coated by Urban Group.

This excludes;

  • Mishandling or careless use
  • Products used for or in commercial environments
  • Products stored for more than 3 months prior to installation

The original owner will need to request the extended warranty when placing their order, which involves returning a signed copy of the Warranty request form along with their deposit.